Customer Service

I wasn't planning on adding a post today, but I just had a conversation with a plumbing company and thought it would be beneficial to share my views on customer service.

Have you noticed that customer service is improving? If you go to a restaurant, retail store, etc.. have you been treated better than ever? I have noticed a dramatic increase in customer service. So many people talk about how bad the economy is and how business is slow and all that negative doom and gloom.

Why is it that some companies are hurting so bad and others are doing ok and even prospering in this economy? I think part of it is due to customer service and attitude. I bet the companies that are surviving and prospering have re-iterated to their employees to provide "over the top" customer service, because we need the customers! Companies can no longer afford to provide crappy customer service, because it has become a life or death issue in terms of business survival.

There is a law of polarity that states for every negative there is an equal and opposite positive. Well, I truly believe that this down economy may very well be the catalyst for a massive turn around in the level of customer service that businesses provide to their customers.

The bottom line is you must take care of your customers or someone else will be happy to take them!!!